Customer Expectations

Customer Expectations

We never forget who our customers are, their levels of expectations and our desire to exceed those. Consultants within Astralis pride themselves not only in working in tandem with our clients but also ensuring that we manage our clients appropriately and provide our customers with the advice and guidance to assist them in building their business.

Accessibility to Astralis

  • Our model whereby all candidates, clients and project information is openly and freely shared between all consultants ensures that you, the client, have complete access at all times. We work seamlessly with you to provide you with the level of information that you require and, where appropriate, the technology solution that will allow you the access that best suits your needs.

Direct Contact with Account Manager(s)

  • Alongside a highly pro-active approach towards account and project management, we ensure that your level of contact, via whatever method is preferable, is high at all times. As well as being highly pro-active, we are always focused on being as responsive to your requests as possible.

We maintain a highly responsive and professional approach, acutely aware of the need to represent your best interests at all times.

Our communication is always clear, concise and above all informative, providing you with information that is not only of value to your business but simple to analyse and understand.

Alongside the regular updates, we will also discuss with you any potential barriers to success that may be apparent and present to you our preferred solution(s) to address these. These barriers may be client specific or may represent the trends that we are seeing in the market place and their impact on your specific recruitment needs.

As we continually tailor our service, maximising the benefit our flexibility offers, throughout the life of the project, we are able to offer a reliable service where we seek to add value at all times.

Combining our experience, sector and market knowledge, technical expertise and many years of executive recruitment allows us to deliver the right solution to our clients in a seamless extension to your own business. The path to success is combining excellent understanding, experience and knowledge with open, candid and pro-active communication.